Shipping policy

Shipping and Delivery Policy

This policy explains the delivery arrangements for purchases made through the Klassic Upholstery website.

Delivery locations

We currently accept website orders for delivery within the United Kingdom only.

Free standard delivery is available to addresses in England, Wales and standard delivery areas of Scotland.

Additional delivery charges may apply to:

  • The Scottish Highlands

  • Northern Ireland

  • The Isle of Man

  • The Isle of Wight

  • The Channel Islands

  • Scottish islands

  • Other remote or offshore locations

Please contact us before ordering for delivery to one of these locations so that we can confirm availability and provide a delivery quotation.

We do not currently accept international orders through our website.

Delivery times

We aim to deliver orders within 10–15 working days after receiving payment.

This is an estimated delivery period and is not a guaranteed delivery date. Delivery may take longer during busy periods, promotions, public holidays or because of circumstances outside our reasonable control.

If a different delivery estimate applies to a particular product, this will be shown on the product page or confirmed when the order is placed.

If we become aware of a significant delay, we will contact you as soon as reasonably possible.

Delivery arrangements

The delivery service used may vary depending on the product, its size and the delivery location.

Delivery arrangements will be confirmed before delivery where appropriate. Depending on the carrier, delivery may be to the entrance of the property or into an accessible ground-floor room.

Unless expressly agreed in advance, delivery does not include:

  • Assembly or installation

  • Removal of doors or windows

  • Moving existing furniture

  • Disposal of packaging or old furniture

  • Delivery involving specialist lifting equipment

Please contact us before ordering if your property has unusual or restricted access.

Delivery updates

The carrier will normally contact you by email or text message to confirm or arrange delivery.

Please ensure that the email address and telephone number supplied with your order are correct. The exact notification and tracking service available will depend on the carrier used.

Access to the property

Before ordering, you are responsible for checking that the product will fit through all relevant:

  • Doorways

  • Hallways

  • Stairways

  • Lifts

  • Entrances

  • Other access points

Please check the product measurements shown on the relevant product page against the available access route.

You must inform us before delivery of restricted access, stairs, parking restrictions or any other circumstances that could affect delivery.

If delivery cannot be completed because the product does not fit or because access information was not disclosed, you may be responsible for reasonable failed-delivery, return or redelivery costs.

This does not apply where the problem was caused by incorrect product measurements or other inaccurate information supplied by us.

Incorrect delivery information

Please check that your delivery address, postcode, telephone number and email address are complete and accurate when placing your order.

Contact us immediately if you discover an error.

You may be responsible for reasonable additional delivery or redelivery costs resulting from incorrect or incomplete information supplied with the order.

Missed deliveries

You or an authorised adult must be available to accept the delivery at the agreed time.

If nobody is available at an agreed delivery time, or the carrier cannot complete the delivery because agreed access has not been provided, you may be responsible for reasonable failed-delivery and redelivery charges.

We will tell you about any applicable charge before arranging another delivery.

Responsibility for your order

Klassic Upholstery Limited remains responsible for the product until it is delivered to you or to a person you have authorised to receive it.

If your order is substantially delayed or appears to be lost, please contact us. We will investigate the matter with the carrier and keep you informed.

Nothing in this policy limits your statutory rights if an agreed delivery date is not met.

Damaged or incomplete deliveries

Please inspect your order as soon as reasonably possible after delivery.

We ask that visible damage, missing items or an incorrect product be reported to us within 48 hours of delivery. Please include:

  • Your name

  • Your order number

  • A description of the problem

  • Photographs of the product

  • Photographs of the packaging where possible

Please retain the packaging while we investigate the matter.

The 48-hour notification period helps us investigate promptly with the carrier. It does not remove or restrict your statutory rights if an issue is reported later.

Where a product is damaged during delivery, faulty, incorrect or not as described, we will assess the matter and provide an appropriate remedy in accordance with your legal rights.

Contact us

If you have any questions about delivery, require a quotation for a remote area or need to report a problem, contact:

Klassic Upholstery Limited

Email: klassic.upholstery@gmail.com
Telephone/WhatsApp: 01224 929358

Business address:

Klassic Upholstery Limited
Unit 1 Kindale Site
Thornleigh Trading Estate
Dudley
DY2 8UB